The TellCulvers survey is structured to gather insights about various aspects of the customer’s visit. Below is a detailed breakdown of the types of questions asked, categorized by their themes.
1. Basic Information About the Visit
The survey starts with questions designed to identify the time, location, and context of your visit. These initial queries are essential for Culver’s to pinpoint the source of feedback and address any issues effectively.
Examples of Questions:
Which Culver’s location did you visit?
What was the date and time of your visit?
Was your visit for dine-in, carry-out, or drive-thru service?
Do you have your receipt handy?
Customers are often required to enter specific information from their receipts, such as the store number, ticket number, and the time of the transaction. This step ensures that the feedback is accurately linked to the corresponding visit.
2. Quality of Food and Beverages
Culver’s prides itself on delivering high-quality meals, so a significant portion of the survey focuses on the food and beverages. These questions aim to assess the taste, freshness, and overall quality of the menu items.
Examples of Questions:
How would you rate the taste of your meal?
Was your food served hot and fresh?
Did the beverage meet your expectations in terms of taste and temperature?
Were you satisfied with the portion sizes?
Customers are typically asked to rate their satisfaction on a scale, ranging from “Highly Satisfied” to “Highly Dissatisfied.”
3. Customer Service Experience
Culver’s values its employees and strives to provide excellent customer service. The survey includes questions about the demeanor, efficiency, and attentiveness of the staff during your visit.
Examples of Questions:
How friendly and courteous were the team members?
Did the staff address you promptly and professionally?
Was your order taken and delivered accurately?
Did the staff go above and beyond to make your experience enjoyable?
These questions help Culver’s evaluate the performance of their employees and identify areas for improvement in customer interactions.
4. Cleanliness and Ambiance
Maintaining a clean and welcoming environment is a top priority for Culver’s. The TellCulvers survey includes questions about the cleanliness of the restaurant and the overall ambiance.
Examples of Questions:
How clean was the dining area?
Were the restrooms well-maintained?
Was the seating area comfortable and spacious?
Did the restaurant have a pleasant and inviting atmosphere?
These questions provide valuable feedback about the physical environment and help Culver’s maintain its standards.
5. Speed of Service
Timeliness is an important aspect of the customer experience, especially for a fast-food restaurant like Culver’s. The survey addresses the speed of service during the customer’s visit.
Examples of Questions:
How long did it take for your order to be taken?
Was your food served within a reasonable time frame?
Did you experience any delays while waiting for your meal?
These questions allow Culver’s to identify inefficiencies and enhance their service speed.
6. Value for Money
Culver’s wants to ensure that customers feel they are getting good value for their money. The survey includes questions that assess the pricing and perceived value of the menu items.
Examples of Questions:
Were the menu items reasonably priced?
Did the quality of food justify the cost?
Were you satisfied with the overall value for money?
These questions help Culver’s fine-tune their pricing strategy and offer better deals to customers.
7. Specific Feedback on Promotions and Menu Items
Culver’s regularly introduces new menu items and promotional offers. The survey often includes specific questions about these aspects to gauge customer reactions.
Examples of Questions:
Did you try any of the promotional menu items?
How would you rate the new menu item you tried?
Were you aware of the ongoing promotions during your visit?
Did you use any coupons or discounts? If yes, were they easy to redeem?
These questions provide insights into the effectiveness of Culver’s marketing efforts and the popularity of new offerings.
8. Suggestions and Open-Ended Feedback
Toward the end of the survey, customers are given an opportunity to provide open-ended feedback. This section allows for more detailed comments and suggestions that may not fit into the predefined questions.
Examples of Questions:
What did you enjoy most about your visit?
Is there anything we could improve?
Do you have any suggestions for new menu items?
This section is crucial for uncovering unique customer insights and ideas for innovation.
9. Likelihood of Recommending Culver’s
Customer loyalty is a key focus for Culver’s, and the survey includes questions to measure the likelihood of repeat visits and recommendations.
Examples of Questions:
How likely are you to visit Culver’s again?
Would you recommend Culver’s to your friends and family?
What would you tell others about your experience at Culver’s?
These questions help Culver’s gauge customer satisfaction and brand loyalty.
10. Demographic Information
The survey may conclude with questions about the customer’s demographic profile. This information helps Culver’s understand their audience and tailor their services accordingly.
Examples of Questions:
What is your age group?
What is your gender?
How often do you visit Culver’s?
While answering these questions is usually optional, it provides valuable data for market research.
How to Access and Complete the TellCulvers Survey
To participate in the TellCulvers survey, follow these simple steps:
Visit tellculvers.com/survey on your device.
Enter the required details from your receipt, such as the 18-digit survey code.
Answer the questions honestly based on your recent visit.
Submit your responses to complete the survey.
At the end of the survey, you’ll receive a validation code to redeem a reward on your next visit.
Conclusion
The TellCulvers customer feedback survey is a comprehensive tool that covers all aspects of the dining experience, from food quality and service to cleanliness and value for money. By participating in the survey at tellculvers.com/survey, customers not only help Culver’s improve but also enjoy the opportunity to earn rewards. Whether you’re a loyal fan or a first-time visitor, your feedback is instrumental in shaping the future of this iconic restaurant chain.